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Basic Information
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Customer complaint contact 

Complaint date 

Complaints filling people 

Customer Address 

Client's name 

E-mail address 

Customer Tel

Contact Position 

Product Information
* Please fill in the complete information

ETASolution's products 

Voltage rating 

Package type 

Failure Rate 

Expired Batch number 

Or Invalidation's Silkprint

The quantity of machines on  use 

The quantity of return  defective product 

Complaints
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It is electrical performance problem and needs technical analysis

Complaint category 

The same customer complaints within a year  The number of complaints about the product within a year 

Problem description

Basic Information
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1. Is there any other batch used by customers for production?
2. If customers urgently need other batches for products in order to avoid disconnection, notify the relevant personnel, and try to meet customer needs?
3. What is the tendency of the customer to deal with this accident? Multiple choice
4. Is there any other batch used by customers for production?
5. Do the problem occur in the link with machine or PCBA ?
6. Have the power-on test passed before customers found the issue?
7. Does the customer come in to check the electrical performance?
8. Can the phenomenon be reproduced at customer side? Does the customer come in to check the electrical performance?
9. If the failure rate is more than one percent, then the rework rate will be
10. Has this product been used in mass production before? Please fill in the previous usage
11. Is there any differences between peripheral circuits and parameters used by customers and parameters which ETASolution recommend to use?
12. If the customer has changed the parameters and processes in production, please describe
13. Estimate the damage level caused by the issue to customer
14. Estimate the concern of customer about the issue
15. After actual customer visit and investigation, what is the real defective ratio?
16. Customer provide analysis, but need to return some devices or circuit boards
Device pcsCircuit board pcs